Gas Hob Repair

Cancellation Policy

Call out fee is only a one time payment after this you will not pay another call out fee for parts to be fitted. our call out fee which covers the diagnosis of your appliance, regardless of the time spent. if the repairs require parts, these will be quoted separately based on the specific components needed. this approach is standard in the appliance repair industry, as the call-out fee helps cover travel, labour and diagnostic expenses. After Diagnosis by Us or the engineer and the provision of initial Services to try to resolve Your problem, if We determine what further Services are required, We will provide a quote and timescales for such further Services. If any part(s) are required then these will normally be ordered within one Working Day from the date of diagnosing the problem at Your property. Parts will normally arrive within two Working Days if in stock, if not We will inform You of the progress in obtaining the required part(s) and arrange a suitable date with You to perform any required Services. Some parts may not be easily or obtained at all by some manufacturers and therefore this may incur a delay in the provision of further Services. You must provide adequate free parking for the engineer with good access to Your property and Our engineers must have good accessibility to Your property to provide the Diagnosis and/or further Services. If Your property does not have good accessibility We reserve the right to cancel the service. Our engineer will contact You to visit on Your preferred date, or We may arrange an alternative date with You if the engineer cannot make the requested date. Your Appliance repair will expire after 30 days unless You are awaiting parts or an agreed date with Our engineer. You will not receive a refund if: You cancel Your fixed price Appliance repair after Our engineer has diagnosed on site or over the phone and repaired Your Appliance or is awaiting parts. If you cancel Your fixed price Appliance repair parts have been ordered or fitted. Any parts on order or those that become obsolete and also if the appliance becomes beyond economical repair during the provision of the Service. We send an engineer and there is no fault found with Your Appliance. You miss Your appointment and the engineer cannot gain access to the Appliance Limitation of liability If the Appliance is tightly fitted or required to be pulled out of its position, We cannot be held responsible for any damage to the surroundings.

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