Terms and Conditions
Last updated: 3 March 2025
Gain a clear understanding of the service standards and client obligations when utilizing Limitless Improvements Ltd for domestic machine repairs and technical installations throughout Birmingham and West Midlands districts.
1. Policy Agreement By choosing our professional repair team, you consent to these established terms. Our technical support is offered solely on the condition that you follow these guidelines in their entirety.
2. Skilled Solutions We offer specialized fixes for dryers, washers, coolers, and culinary hobs. Local specialists manage all tasks, while any gas work is handled by Gas Safe experts at a rate of £110 per job.
3. Billing and Rates
- Professional labor uses a consistent set fee established during your initial inquiry. Components required for the fix incur extra costs. We require full settlement on the day our technician completes the task. All written estimates provided for our repair solutions remain active for precisely 14 days following the initial quote.
4. 6-Month Quality Assurance We provide a robust safeguard for our workmanship. Each fix includes a 180-day parts and labor warranty. This coverage is specifically limited to the exact components replaced and the primary technical issue addressed during the scheduled site visit.
5. Booking Changes Please provide notice at least 24 hours prior if you need to scrap or move a booking. Failure to inform us within this window may trigger a standard logistics charge to cover the technician's travel and allocated schedule time.
6. Damage Disclaimer Limitless Improvements Ltd maintains full licensing. We cannot be held responsible for previous appliance defects, unrelated system failures, or standard degradation that occurs naturally over time outside of the specific part we serviced.
Liability regarding continued usage of your machine We are not responsible for subsequent destruction caused by operating your device after a service request has been logged. Our liability covers only the specific initial fault reported. Setup: Experts provide safe connection and testing for cookers. Disposal: We offer recycling for outdated units for a fee. Training: You will receive a demonstration of new features. Shipping: Flexible time slots are available. Installation restrictions: We do not service LPG, mobile homes, or boiler-integrated units. Safety: We halt work if conditions are hazardous. Preparation: Ensure the area is ready and the new unit fits existing dimensions. Accessibility: Pathways must be clear for the crew. Bonus: We offer free disconnection of old units with every installation booking.
For fixed-price appliance jobs, we provide a refund minus a £50 call-out and admin fee if you refuse an off-site workshop repair or cancel a next-day visit. If the cost of parts exceeds the fixed limit and you choose not to proceed, this fee applies. Interruptions beyond our control We are not liable for delays caused by extraordinary events such as warfare, pandemics, severe weather, or strikes. If a delay lasts over 30 days, you are entitled to cancel and receive a refund for any incomplete work. This includes failures by third-party suppliers or unexpected natural disasters that prevent us from fulfilling our service obligations.
Repair requests expire after 30 days unless parts are on order. No refunds are issued for fixed-price repairs once a diagnosis has been made on-site or via phone. If parts have been ordered or the unit is deemed beyond economical repair during the process, fees remain. No-fault-found visits or missed appointments where access is denied are non-refundable. Safety Clause We reserve the right to withdraw if the environment poses a risk to our staff, including sanitation issues or pests. Proximity Warning For machines built into cabinetry, we are not responsible for minor scuffs to surrounding surfaces during removal.
The initial diagnostic fee is a one-time charge; no second call-out fee is applied when return visits are needed to fit parts. Following our inspection, we provide a transparent quote for any further requirements. Parts are ordered within 24 hours of diagnosis and usually arrive within 48 hours. If manufacturers have stock issues, we will keep you informed of any delays. Logistics You must secure free parking and clear access to your premises. We reserve the right to cancel if the property is inaccessible. Our team operates between 8:00am and 8:00pm, Monday through Friday, excluding bank holidays.
Client Responsibilities You are required to provide accessible parking and a clear path to the appliance. If restricted access prevents us from working, we may cancel the appointment without a refund. Please ensure the workspace is sanitized and free of clutter. Our staff will decline work if the setting is unsafe or impractical. Diagnostic Fee Details Our call-out charge covers the technical evaluation of your machine regardless of the duration. Any required components are priced separately. This structure is standard within the maintenance sector to cover travel and expertise, ensuring transparent pricing for every customer we serve.
Technicians will reach out to confirm your slot or suggest alternatives. Work hours are 8am to 8pm weekdays, with occasional weekend availability. Repair files close after 30 days of inactivity. We are not liable for floor or cabinet marks when moving integrated units. A £70 fee applies to missed revisits or cancellations within 24 hours. If a return visit reveals a new, unrelated fault, a £70 charge is due immediately via your stored payment method. All repairs include a 90-day re-occurrence guarantee for the same issue, unless the damage was intentional, caused by misuse, or resulted from external system failures.